After two years of operations in Poland, Virgin Mobile, a virtual network operator, decided to renew its offerings and start broad marketing campaigns. New plans required more flexible new core systems.
TouK presented a custom solution based on the Broadleaf e-commerce framework. After just 3 months, the new system was running. The operator was provided with a complete CRM/BSS/OSS/e-commerce solution which integrated with the mobile operator's service bus. E-commerce and self-care application APIs were published, and cooperating companies built web page and mobile applications.
The OSS / BSS system was replaced by Virgin Mobile before the relaunch of the brand. The project was carried out, or actually a dedicated solution built, by TouK. The construction of a new system to support Virgin Mobile and the replacement of existing software took just three months.
As business needs change, TouK provides Virgin Mobile with development services. We also take care of service continuity and performance, making sure that Virgin Mobile's clients get the best service possible.