Managing a complex telecom IP or radio network infrastructure with many management systems is inefficient. Imagine a storm, hundreds of alarms raised in a minute. Which one is important? Which should be taken care of?
For one of the Polish mobile telecoms, we built a solution that solves these problems. It replaced a large and expensive solution from a huge vendor who was not as agile in delivering changes. We used open source components, NoSQL databases, and rule engines to build a flexible solution. In many cases, the client no longer needs to ask for changes, as a fairly simple DSL lets the client easily define most of their own incident handling rules.