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Enterprise Application Integration
Information is of the highest value, and so is the easy access to information. Investing in the best IT systems may not deliver the results expected, unless these systems are correctly integrated.
It always starts in a similar way. A company commences operation. The sales department obtains a new and neat customer service application. The accounting department is also satisfied – they too were given an application that meets their expectations. The notification system in the service department is running smoothly.
But the idyll does not last long. The point‑of‑sale employee starts to ask himself some questions: “Why do I have to call service department every time a customer asks about the status of his complaint? The line is always busy… Couldn’t the status of complaint be displayed in the sales application? And why did the accounting system invoice a customer using their old details, when the annex to the contract was signed two months ago? Luckily the warehouse shipped the order to the right address…”
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Of course, the IT department will do what they can to correct these deficiencies, but human inventiveness knows no boundaries in increasing convenience. Contrary to the possibilities of adapting individual solutions. The cooperation between suppliers of applications also leaves a lot to be desired. This issue could surely be tackled by choosing a single supplier of IT services. Provided however that their competencies match the full scope of the company’s activities.
Efficient solution is needed to successfully handle such problems, and the solution is the Enterprise Application Integration. Integration of this kind covers the services offered by individual systems, ensuring at the same time consistent access to the data they use.
The processes of integrating services and data do not have to run independently from each other. TouK has unique, over seven‑year‑long experience in integrating services and data effectively. The projects we have carried out so far strengthen our belief that a comprehensive approach to the integration process allows the enterprises to make better use of the existing resources and is conducive to their development.
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